Shipping policy

Shipping Policy for The Sea Moss Harvest

1. Introduction

At The Sea Moss Harvest, we are dedicated to delivering our premium sea moss products to you in the most efficient and reliable manner. Our Shipping Policy is designed to provide you with full transparency regarding our shipping practices and what you can expect when you place an order with us.

2. Shipping Methods and Costs

  • US Deliveries: We offer standard and expedited shipping for all orders within the US. You will have options at checkout to choose your preferred method and cost estimates will be provided. 
  • International Deliveries: We ship worldwide with shipping costs calculated at checkout based on the destination, weight, and dimensions of the package. International customers are responsible for any customs, duties, or taxes imposed by their country.

3. Dispatch and Delivery Times

  • Dispatch Times: Orders are typically dispatched within 1-2 business days from the time the order is placed.
  • US Delivery Times: Delivery times are controlled by the delivery method you choose at checkout. Please be mindful of speeds during holidays and rush periods. 
  • International Delivery Times: Delivery times for international orders vary by destination but typically range from 7-21 business days after dispatch.

Please note that delivery times are estimates and can be affected by factors outside of our control.

4. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order's progress.

5. Customs, Duties, and Taxes

International orders may be subject to customs, duties, and taxes imposed by the destination country. The customer is responsible for these charges. We recommend checking with your local customs office for more information.

6. Lost or Damaged Items

In the unfortunate event that your order is lost or arrives damaged, please contact us immediately at sales@theseamossharvest.com. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

7. Changes to Your Order

If you need to make changes to your order after it has been placed, please contact us as soon as possible. We cannot guarantee changes can be made once your order is in the dispatch process.

8. Returns and Exchanges

Please refer to our Returns and Exchanges Policy for information on how to return or exchange an item.

9. Contact Us

If you have any questions or concerns about your order or our Shipping Policy, please contact us at sales@theseamossharvest.com.

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Your continued use of our website following any such changes constitutes your agreement to follow and be bound by the Shipping Policy as updated.